Privacy policy

Who we are

Spark Messaging (“we”, “us”) provides bulk SMS and related messaging services. This policy explains what personal data we collect, why we collect it, and your choices.

Data we collect

• Account data: name, email, phone, company name, and billing identifiers when you register or purchase services.
• Technical data: IP address, device and browser type, and logs used for security, debugging, and abuse prevention.
• Message metadata: numbers, timestamps, delivery status, and message content as required to deliver SMS and comply with regulation.

How we use data

We use data to provide and improve the service, authenticate users, process payments, meet legal obligations, and communicate with you about your account.

Sharing

We share data with telecommunications carriers and subprocessors strictly as needed to route messages. We may disclose information if required by law or to protect the rights and safety of our customers and the public.

Retention

We retain account and message logs for as long as needed for operations, billing disputes, and legal compliance, then delete or anonymise where appropriate.

Your rights

Depending on your jurisdiction you may have rights to access, correct, delete, or export your personal data, and to object to certain processing. Contact support@sparkmessaging.xyz to exercise these rights.

Contact

Questions about this policy: support@sparkmessaging.xyz · Contact form